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Administrative Office Technology

Customer Service Certificate

APPROVEDNovember 2003
EFFECTIVESpring 2004
MajorAOT
CertificateCustomer Service

Semester Curriculum Display
Suggested Sequence of Courses
Fall Semester - Year 1Contact HoursCredit Hours
AOT 105Keyboarding3.03.0
AOT 135Office Machines3.03.0
PSY 105Personal/Interpersonal Psychology3.03.0
Total Semester9.09.0
Spring Semester - Year 1Contact HoursCredit Hours
CPT 170Microcomputer Applications3.03.0
AOT 180Customer Service3.03.0
AOT 143Office Systems and Procedures3.03.0
Total Semester9.09.0
Total Program Hours18.0

Gainful Employment Disclosure - Customer Service Certificate

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