ENTRY-LEVEL MANAGER

 

An entry-level manager should demonstrate professionalism, effective communication, leadership, and problem-solving skills.  Entry-level managers will be able to use the latest technology and change-management techniques to manage human resources, assets, and other business functions.

 

A.         PROFESSIONALISM    

A.1       Presents professional personal appearance

A.2       Demonstrates initiative, motivation, loyalty, and positive attitude

A.3       Demonstrates business/work ethics; i.e., honesty, integrity, character and sensitivity

A.4       Demonstrates flexibility; e.g., adapts to change, willingness to perform various functions

(cross training)

A.5      Demonstrates resourcefulness and creativity; e.g., multitasking    

A.6       Prioritizes and practices time management

A.7       Produces high-quality work consistently

A.8       Demonstrates business etiquette as appropriate for the position

A.9      Practices stress and anger management

A.10     Balances personal and professional responsibilities

A.11    Participates actively in civic/ community functions

A.12     Develops a path for professional growth

 

 

B.         COMMUNICATION SKILLS

B.1       Communicates effectively within all levels of the organization; e.g., solicits feedback when appropriate

B.2       Communicates effectively with diverse audiences; e.g., age, race, gender, educational background

B.3       Demonstrates active listening skills

B.4       Recognizes and applies appropriate tone and body language

B.5       Demonstrates acceptable business writing style; i.e., concise, grammatically correct, comprehensible, communicates purpose

B.6       Chooses appropriate medium to communicate message; e.g., face-to-face, email, telephone

B.7       Reads and interprets documents

B.8       Delivers presentations using appropriate technology; e.g., multimedia

B.9       Leads and participates in meetings

 

 

C.         LEADERSHIP

C.1       Supports and relates organizational vision and mission

C.2       Establishes and communicates goals for self and others

C.3       Defines expectations and standards

C.4       Develops the team by empowering, setting common objectives, setting standards, negotiating, compromising, and setting work priorities

C.5       Leads by example (role model)

C.6       Uses decision-making skills

C.7       Delegates authority – how and when

C.8       Motivates and supports employees

C.9       Manages conflict

C.10     Sells ideas/develops persuasive technique

C.11     Celebrates successes

 

D.         PROBLEM SOLVING

D.1       Recognizes, defines, and understands the problem

D.2       Identifies possible solutions using other resources

D.3       Evaluates and prioritizes alternatives based on feasibility

D.4       Makes decisions in a timely manner

D.5       Implements decision

D.6       Evaluates results (outcomes)

D.7       Follows up

 

 

E.         HUMAN RESOURCES/EMPLOYEE RELATIONS

E.1       Promotes an understanding of business law; e.g., employment law, labor law, OSHA

E.2       Manages selection and retention of personnel; e.g., interviews, hires and terminates

E.3       Follows industry and company protocol

E.4       Recognizes strengths and weaknesses of personnel and provides professional development opportunities

E.5       Trains staff effectively

E.6       Demonstrates understanding of group dynamics and teamwork

E.7       Applies basic counseling/coaching techniques

E.8       Receives and/or gives constructive feedback

E.9       Acknowledges and embraces diversity within the organization

E.10     Conducts timely and effective performance feedback

E.11     Allocates human resources; e.g., creates work schedules

E.12     Maintains security and safety

 

 

F.         BUSINESS FUNCTIONS

F.1       Promotes an awareness of industry and organization structure, chain of command and company culture

F.2       Participates in strategic planning

F.3       Facilitates planning processes with team

F.4       Provides internal and external customer service

F.5       Practices quality principles

F.6       Develops a business proposal

F.7       Develops an awareness of advertising/marketing techniques

F.8       Demonstrates negotiation skills

F.9       Generates reports; e.g., productivity, accountability, progress

 

 

G.         ASSET MANAGEMENT

G.1       Prepares and manages budget

G.2       Develops and manages financial forecasting

G.3       Uses and interprets accounting and finance data; e.g., P&L

G.4       Applies basic business math skills

G.5       Ensures effective and efficient use of company resources; e.g., tools, equipment, supplies

G.6       Selects and evaluates vendor/suppliers

 

 

H.         CHANGE MANAGEMENT

H.1       Follows required guidelines; e.g., legal or corporate mandates

H.2       Implements new policies

H.3       Facilitates change; i.e., lessens resistance to change

H.4       Seeks employee input when appropriate

H.5       Adapts to economic changes

 

 

I.          TECHNOLOGY 

I.1         Demonstrates proficiency in appropriate computer software; .e.g., Microsoft Office, proprietary software

I.2         Utilizes communication technology; e.g., wireless, voice mail, pagers, PDA, cell phone, email

I.3         Navigates Internet for business needs

I.4         Utilizes office technology; e.g., phone systems, copiers, fax machines

I.5         Demonstrates proficiency in current computer functions; e.g., file storage, networking, information transfer

 

 

DESIRABLE WORKER TRAITS AND ATTITUDES

 

 

Accountable

Approachable

Continuous learner

Dependable

Detail oriented

Fair

Initiative

 

 

Organized

Reliable

Responsible

Self-assurance

Self-confidence

Self-motivated

Self-starter

Tenacious

 

 

 

DACUM PANEL PARTICIPANTS

 

Panelists

Ms. Deborah Beebe, Engineering Manger, Chicago Pneumatic, Rock Hill, SC

Mr. Vincent A. Blackwell, Business Manger, York Technical College, Rock Hill, SC

Ms. Debbie B. Byrd, Employee Training and Communications Supervisor, Comporium Communications,

            Rock Hill, SC

Ms. Urshula Cannon, Regional Human Resources Manager, Rooms To Go, Charlotte, NC

Ms. Eleanor B. Childers, Owner/Manager, Eleanor’s Weddings, Fort Mill, SC

Mr. Lonnie Harvey, Jr., Management Consultant, The JESCLON Group, Rock Hill, SC

Ms. Misty LaFollette Owens, General Manager, Courtyard by Marriott, Rock Hill, SC

 

Co-Facilitators

Mrs. Louise C. Rhyne, Dean of Learning Resources, York Technical College, Rock Hill, SC

Mr. Chad Hyatt, Education Technology Center Manager and Instructional Developer, York Technical College, Rock Hill, SC

 

Recorder/Coordinator

Ms. Sylvia L. LaValle, CPS, Administrative Specialist, Office of Dean of Learning Resources, York Technical College, Rock Hill, SC

 

Program Manager

Ms. Chris Crosby, York Technical College, Rock Hill, SC

 

 

DATE/LOCATION

 

December 10, 2003
York Technical College

452 S. Anderson Road

Rock Hill, SC 29730