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APPROVED: November 2003
EFFECTIVE: Spring 2004
Customer Service Certificate
SEMESTER CURRICULUM DISPLAY
Suggested Sequence of Courses
Fall SemesterContact
Hours
Credit
Hours
AOT 105 - Keyboarding 3.0 3.0
AOT 135 - Office Machines 3.0 3.0
PSY 105 - Personal/Interpersonal Psychology 3.0 3.0
Total Semester Hours9.09.0
Spring Semester  
CPT 170 - Microcomputer Applications 3.0 3.0
AOT 180 - Customer Service 3.0 3.0
AOT 143 - Office Systems and Procedures 3.0 3.0
Total Semester Hours 9.0 9.0
Total Program Hours   18.0