| APPROVED: November 2003 EFFECTIVE: Spring 2004 Customer Service Certificate | ||
| SEMESTER CURRICULUM DISPLAY | ||
| Suggested Sequence of Courses | ||
| Fall Semester | Contact Hours | Credit Hours |
| OST 105 - Keyboarding | 3.0 | 3.0 |
| OST 135 - Office Machines | 3.0 | 3.0 |
| PSY 105 - Personal/Interpersonal Psychology | 3.0 | 3.0 |
| Total Semester Hours | 9.0 | 9.0 |
| Spring Semester | ||
| CPT 170 - Microcomputer Applications | 3.0 | 3.0 |
| OST 180 - Customer Service | 3.0 | 3.0 |
| OST 143 - Office Systems and Procedures | 3.0 | 3.0 |
| Total Semester Hours | 9.0 | 9.0 |
| Total Program Hours | 18.0 |